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15 April 2014

Australia/ New Zealand Rescheduled Dates FAQs

For more information about the rescheduled dates go here.

Q.  I already have tickets and would like to attend the new concert date.  Do I have to do anything?

A.  No, your original ticket will be valid for the new concert date and your location in the venue is as allocated to you originally. You are not required to do anything but present your ticket to the usher on the night of the specified concert.  The original show dates have now been rescheduled as follows:

NEW DATE OLD DATE VENUE
Saturday 25 October 2014 Saturday 22 March 2014 Adelaide Oval
Wednesday 29 October 2014 Wednesday 19 March 2014 Perth Arena
Wednesday 5 November 2014 Friday 28 March 2014 Rod Laver Arena, Melbourne
Saturday 8 November 2014 Sunday 30 March 2014 Hanging Rock, Macedon
Wednesday 12 November 2014 Tuesday 25 March 2014 Sydney Allphones Arena
Tuesday 18 November 2014 Wednesday 2 April 2014 Brisbane Entertainment Centre
Saturday 22 November 2014 Saturday 5 April 2014 Auckland Mt Smart Stadium

 

Q.  Is it true that two new concerts have been added to the tour?

A.  Yes – two brand new shows have been added as follows:

DATE VENUE TICKETING
Saturday 1 November 2014 Perth Arena Ticketek 132 849 or www.ticketek.com.au
Saturday 15 November 2014 Hope Estate, Hunter Valley Ticketmaster 136 100 or www.ticketmaster.com.au

 

Q.  Is my seat/location in the venue going to remain the same for the new concert date?

A.   Yes, your seat/location in the venue will remain exactly as printed on your ticket.

 

Q.  My ticket was a box office/venue collect ticket and I don’t have it yet.  What do I need to do?

A. Nothing.  Your tickets remain valid and will be issued for box office/venue collect on the rescheduled show night.  Should you wish to change this collection method, please contact your relevant ticketing agency

 

Q.  I bought a VIP Package, how do I get my VIP merchandise pack?

A.  Merchandise packs will be available for pick-up on the rescheduled show date that package tickets were purchased for.  Details regarding collection of items will be sent to the ticket account holder via email address registered to the account, no later than one week prior to the rescheduled show date.  If you have any further queries (in advance of the show date only), please email the dedicated VIP patron team at RollingStonesVIP@frontiertouring.com

 

Q.  I bought a Lucky Dip ticket, is my ticket still valid?

A.  Yes, your Lucky Dip ticket is still valid and the process of collection will remain as per the original arrangement.

 

Q.  I’m unable to attend the new concert dates.  How do I get a refund?

A.   If you wish for an immediate refund on your ticket or ticket package this option is now available to you via the official ticketing agency you purchased from. Patrons will be able to secure a refund for the value of their tickets and booking fees and charges incurred in purchasing the ticket.   We ask that you contact your ticketing agency prior to 5pm (local time to the venue) on Monday 28 April, 2014 to organise your refund.

To obtain a refund, please contact:

Perth | Ticketek.com.au | Ph: 132 849

Adelaide | Ticketek.com.au | Ph: 132 849

Sydney | Ticketek.com.au | Ph: 132 849

Melbourne | Ticketek.com.au | Ph: 132 849

Hanging Rock | Ticketmaster.com.au | Ph: 136 100

Brisbane | Ticketek.com.au | Ph: 132 849

Auckland | Ticketmaster.co.nz | Ph: 0800 111 999

 

Q.  Will the refunded tickets be available to purchase?

A.  To date there have only been a very minimal number of tickets refunded.   Any refunded tickets will be made available to purchase from 10am (local time to the venue) on Friday 2 May, 2014.

 

Q.  I’d like to upgrade my original ticket to a better one.  Is that possible?

A.   Unfortunately we are unable to offer the option to upgrade tickets. We’ve investigated this matter at length and concluded that the logistics involved will not allow us to facilitate this in a manner that will satisfy the needs of fans fairly.

If you really wish to exchange your tickets, the only way to do this is to refund your tickets by 5pm (local time to the venue) on Monday 28 April, 2014 and try to purchase again during the public on-sale from 10am (local time to the venue) on Friday 2 May, 2014.  Please be aware that tickets are very limited and the demand is expected to be high.  There is a risk you could end up with no tickets.  The choice is yours – but we suggest you think carefully about what you do.

 

Q.  I have tickets to The Rolling Stones already but would like to attend a different show.  Can I swap my tickets?

A.  Unfortunately we are unable to offer the option to swap to another show. We’ve investigated this matter at length and concluded that the logistics involved will not allow us to facilitate this in a manner that will satisfy the needs of fans fairly.

If you really wish to change your tickets to another show, the only way to do this is to refund your tickets by 5pm (local time to the venue) on Monday 28 April, 2014 and try to purchase again during the public on-sale from 10am (local time to the venue) on Friday 2 May, 2014.  Please be aware that tickets are limited and demand is expected to be high.  There is a risk you could end up with no tickets.  The choice is yours – but we suggest you think carefully about what you do.

 

Q.  I have refunded my Rolling Stones tickets already.  Will I have an opportunity to repurchase the same seats?

A.  If you have refunded your tickets already you will be unable to repurchase the same seats.  Any refunded tickets will be available to purchase through the general on-sale from 10am (local time to the venue) on Friday 2 May, 2014.  You will need to try and secure new tickets then.

 

Q.  Why has a Hunter Valley concert been added to the tour?

A.  When the tour was originally scheduled for March/April 2014 the band were only available for a very limited period of time.   The reschedule of the tour to October/November has allowed more time in Australia and The Rolling Stones are very excited about adding a show in the beautiful Hunter Valley.

Q.  When can I buy tickets to the new Hunter Valley concert?

A.  Tickets to the Hope Estate concert will be available through a Frontier Members pre-sale from noon NSW time Tuesday 29 April, 2014 – for further details on this pre-sale please visit frontiertouring.com/rollingstones.  General public tickets will be available for purchase from 10am NSW time on Friday 2 May, 2014.

 

Q.  How much are tickets to the new Hunter Valley concert?

A.  Prices are available at www.frontiertouring.com/rollingstones

 

Q.  Why has a second Perth show been added to the tour?

A.  When the tour was originally scheduled for March/April 2014 the band were only available for a very limited period of time.   The reschedule of the tour to October/November has allowed more time in Australia and the schedule has made a second date in Perth possible.

 

Q.  I bought tickets to the Perth concert, what date are my tickets now valid for?

A.  If you hold a ticket for Wednesday 19 March, 2014 your new concert date is now Wednesday 29 October, 2014.

 

Q.  How much are tickets to the new Perth concert?

A.  Prices are available at www.frontiertouring.com/rollingstones

 

Q.  I’m unable to attend the rescheduled date of the first Perth concert, but can attend the second.  Can I swap my ticket to the new show date?

A.  Unfortunately we are unable to offer the option to swap to another show. We’ve investigated this matter at length and concluded that the logistics involved will not allow us to facilitate this in a manner that will satisfy the needs of fans fairly.

If you really wish to change your tickets to the other Perth show, the only way to do this is to refund your tickets by 5pm (local time to the venue) on Monday 28 April, 2014 and try to purchase again during either the pre-sale from 10am WA time on Tuesday 29 April, 2014 or the public on-sale from 10am WA time on Friday 2 May, 2014.  Please be aware that tickets are limited and demand is expected to be high.  There is a risk you could end up with no tickets.  The choice is yours – but we suggest you think carefully about what you do.

 

Q.  When can I buy tickets to the second Perth concert?

A.  Tickets to the Perth Arena concert on Saturday 1 November, 2014 will be available through a Frontier Members pre-sale from 10am WA time on Tuesday 29 April, 2014 – for details on this pre-sale visit frontiertouring.com/rollingstones.  General public tickets will be available for purchase from 10am WA time on Friday 2 May, 2014.

 

Q.  Will any other shows outside of the new Hunter Valley and Perth concerts be added to the tour?

A.  No – the two new dates in Hunter Valley and Perth are the only additional dates that The Rolling Stones are available to perform in this time period.

 

Q.  I purchased pre-paid parking for Hanging Rock [private vehicle, coach & limo].  Can I get a refund?

A.  Patrons can secure a refund at the same time they refund their tickets.  Please contact Ticketmaster.com.au 136 100 to organise this.

 

Q.  I’m still planning to go to Hanging Rock and purchased parking [private vehicle, coach & limo].  Is it still valid?

All pre paid parking tickets will remain valid for the rescheduled dates, just like the event tickets.

 

Q.  I purchased bus tickets to Hanging Rock via Melbourne On The Move.  Can I get a refund?

In line with the promoter’s refund policy, Melbourne On The Move have confirmed they will grant refunds to anyone who requests one (minus a non refundable $5 process fee for MOTM).   We have been advised MOTM will be emailing purchasers directly, outlining their refund process or you can contact:

res@melbourneonthemove.com.au

www.melbourneonthemove.com.au

1300 55 86 86

 

Q.  I purchased bus tickets to Hanging Rock via Melbourne On The Move.  Are my bus tickets still valid?

A.  If patrons purchased a return ticket on a Melbourne on the Move coach, direct or via Ticketmaster, their bus ticket will remain valid for rescheduled dates.  If you have any questions with regards to your bus tickets please contact:

res@melbourneonthemove.com.au

www.melbourneonthemove.com.au

1300 55 86 86

 

Q.  I can no longer use all of my tickets.  Can I refund some of my tickets and keep the rest?

A.  Yes, the original ticket purchaser will need to contact the ticketing agency purchased from and advise how many tickets need to be returned.  Refunds can only be made to the original purchaser.

 

Q.  I bought my ticket from a non-authorised ticketing seller/scalper.  Am I able to get a refund?

A.  Refunds are only available to the original purchaser.  You will need to contact the seller to secure your refund.  Buying tickets from non-authorised sellers is an enormous risk, as the buyer frequently has no security or avenues of recourse if a tour is postponed or cancelled. For more information on Frontier’s position on ticket scalping, please visit http://www.frontiertouring.com/help

 

Q.  I bought my ticket from a non-authorised ticketing seller/scalper.  Will my ticket be valid for the new concert date?

A.  Yes, technically your ticket is valid for the new concert date.  However, Ticketek and Ticketmaster are the only authorised ticketing agencies for this tour and as you have purchased from a non-authorised seller you will not know if the seller has refunded these tickets.  As the original purchaser they are able to do this.  If this has happened your tickets will have been cancelled and will not admit you into the venue.  Unfortunately as you are not the original purchaser the promoters and the authorised ticketing agencies also cannot confirm if your tickets are still valid or not.  Buying tickets from non-authorised sellers is an enormous risk, as the buyer frequently has no security or avenues of recourse if a tour is postponed or cancelled.

The selling of tickets via non-authorised sellers is a breach of the conditions of sale of that ticket and those doing so are knowingly breaching this policy. The promoter and the venue have the right to refuse your entry.

 

Q.  I’ve lost my ticket!  Can I replace it?

A.  Yes.  The person who booked them will need to contact the ticketing agency.  They will be able to organise replacement tickets to be collected at the event.

  1. Q.             I’ve damaged my ticket/ it has faded over time and it’s no longer readable, do I need to replace it?
  2. Your tickets will remain valid for the appropriate concert date.  Any tickets that have been damaged can be replaced at the event.  If unsure, please contact the relevant ticketing agency for advice.
  1. Q.             My ticket has been stolen, what can I do?

A.         The original purchaser should contact the ticketing agency.  They will be able to organise replacement tickets to be collected at the event.

 

Q.        Will the start time of the show differ?

A.        No, the start time will be as printed on your ticket.  You can also check www.frontiertouring.com/rollingstones for any updates on show times closer to the show date.

 

Q.   I’m planning to travel to one of the concerts, should I take any precautions?

A.  The sad circumstances that led to the postponement of The Rolling Stones tour were out of the control of the band and the promoters.  Tours are never cancelled or postponed lightly.  The decision to attend a concert and how you decide to get there is the choice of the individual.  Many travel and accommodation providers offer flexible booking options. We recommend that you consider these flexible options or enquire whether appropriate insurance is available to cover your chosen circumstances – as is prudent when making any travel arrangements.

 

Q.   Will there be any changes to the ’14 On Fire’ production that is coming to Australia & New Zealand?

A.  No, the production will be the same as originally scheduled for March/April 2014.

 

Q.  Why can’t the tour be rescheduled into bigger venues?

A.   We believe it is important for fans holding tickets to be offered the original experience they purchased tickets for.  For fans that may have previously missed out on tickets there is now an opportunity to purchase refunded tickets or alternatively to the new concerts at Hope Estate in the Hunter Valley and Perth Arena.

 

Q.  I won tickets to a Rolling Stones concert.  Will my tickets still be valid?

A.  Yes, your tickets will remain valid providing the outlet you won them through doesn’t seek a refund on their original purchase.  We suggest you contact the organisation you won the tickets through to seek assurance that your tickets are still valid.

 

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