If your membership renewed for another year and want to cancel for a refund:
If you do not wish to continue your membership, and you have NOT redeemed a presale passcode since your account renewed, you have up to 60 days to cancel and receive a full credit of these membership dues. Simply follow the Cancel My Account prompts available within the My Account section of RollingStones.com.
What does the JOIN NOW link mean on the tour listing page?
If the show you are interested in reads "Join Now" in the Fan Club Tickets column, it simply means that the Fan Club presale has not started yet. This link will change to "Get Tickets" once the presale is underway.
If you are already a member there is no need to join again.
When will I receive my presale code?
All presale codes (both Legacy & New Member) are now generated at the time of presales. You will not have your code before presales go live.
Please visit the following link to carefully review how presales work.
If you signed up for a PLATINUM membership last year and you have successfully renewed your account for this year, you are now considered a "Legacy" member and will be able to participate in the special the "Legacy" presale windows.
Please note, because of the different ticketing agents in various markets and countries we cannot guarantee we will be able to provide early access windows for all shows.
What is a NEW MEMBER presale?
If you recently joined the site as a PLATINUM member or joined anytime after May 10th, 2005 and have not yet renewed your account, you will have access to tickets during the "New Member" presale window.
PLEASE NOTE: If you membership was cancelled in the past and you rejoin, you will still need to try for tickets durring the "New Member" presale.
HELP
What is and RSS feed and how do I use it? :
The acronym RSS stands for Really Simple Syndication or Rich Site Summary. An RSS feed, also known as a news feed, is a syndicated news feed in an XML format that you can subscribe to.
To use RSS, you will need a special RSS news reader that will allow you to collect and display RSS content. RSS news readers allow you to view the service you select all together in the same place and, by automatically retrieving updates, stay current with new content soon after it is published.
There are many different news readers available, many are free. Most news readers are applications that you download and install. Some others are web-based service you sign-up for that work inside your browser. Visit the link below for a list of various news reader applications:
After setting up your news reader, you will be ready to use RSS. To subscribe to RollingStones.com RSS, just look for the appropriate XML code. The RSS feed will display a tiny blue box or button labeled "XML". Click the button and your Web browser typically goes to a page of cryptic code. Just copy the Web "address" or URL of that page and plug it into your feed reader. The software will then automatically retrieve and display that site's latest information.
If this did not answer your question, please feel free to contact us.
